Sustainable Growth

Sustainable Growth 

Our mission statement

We’ve built a sustainable business model that nurtures ethical practices, respecting the needs of all stakeholders. This approach sets us apart and makes us unique. 

Our exceptional service provider retention rate is a testament to the strong foundation we’ve established. Many of our service providers have been with us for years, which allows us to grow without the usual challenges associated with a revolving door of caregivers, a common issue in the care sector. When a new branch or territory opens, it can build upon this robust base, benefiting from support from neighbouring well-established branches. 

Our growth rate has been consistently impressive, averaging around 30% year on year. We currently have over 5 franchised branches, and there’s room for more. However, our approach to franchising is unconventional. We’re looking for the right people who truly understand the positive impact Friends makes in the local community and want to be part of our expansion. 

Our approach is people-centred, tailored for those with the “F” factor—shared values and skill sets that lead to success in a new branch or territory under the Friends brand.  

We’ve designed it to ensure your success, and each opportunity is meticulously planned based on various factors, including your skills, background, resource requirements, demographics, and feasibility studies.  

Notably, you don’t need prior experience in this sector to be successful with us – Just the shared values and drive to do something to make a difference to people’s lives. 

A Testimonial from a current service provider

During the feasibility stage, we’ll collaborate to determine the required investment and return expectations, tailoring an offer that suits both parties.  

Our income is generated from agency fees, and we offer a fee split based on a sliding scale depending on your investment level.  

Our initial franchise fee ranges from £15,000 to £60,000, based on your personal circumstances, territory size, and feasibility in area development. Typically, the income fee split ranges from 50:50 to 80:20 in favour of the franchisee or 5% of the amount invoiced to the client. 

If you’re interested in joining our mission and becoming a part of the Friends family, we’d love to explore the possibilities together.